Warranty Policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Warranty Service Periods

Category Warranty Terms*
Coolers - Hard and Soft Sides 1 Year
Beverage Jugs 1 Year
Water Bottles, Tumblers, and Travel Mugs 90 Days
Ice Substitutes 90 Days
Electronic Components for Lighting, Speakers or Radio 90 Days
Accessories 1 Year
Replacement Parts 1 Year
Trailmate 1 Year
IMX  5 Year
BMX 3 Year
Party Bar 1 Year
Playmate 1 Year